- This website is operated by Soft Threads, a fashion label under QC & TAN PRIVATE LIMITED, a registered entity in Singapore. Throughout the site, the terms “we,” “us,” and “our” refer to Soft Threads. By accessing or using this website, you agree to be bound by the following terms and by any additional policies referenced herein and/or available by hyperlink.
- Purchases may be made with or without a registered account. However, account registration is encouraged to enjoy member-only benefits. Items added to cart are not reserved and remain available to other customers until checkout is complete. We currently accept Visa, Mastercard, and American Express via a secure payment gateway. For full details, please refer to our Ordering & Payment page.
- Shipping is available both within Singapore and internationally. Delivery for local orders is handled by Ninjavan, and complimentary shipping is offered for orders above a minimum spend. For international orders, shipping rates and free shipping thresholds vary by destination. Please refer to our Shipping & Delivery page for rates and fulfillment timelines.
- Backorder items are produced on a made-to-order basis under our slow-fashion model. Estimated fulfillment times and policies related to partial shipments and shipping fees can be found on our Backorders section, as outlined within our Shipping & Delivery policy.
- Returns and exchanges are subject to specific eligibility conditions. Customers are responsible for ensuring items are returned in original condition and within the stated return period. Items that do not meet return criteria may be rejected. Please refer to our Returns & Exchanges page for complete terms.
- All content on this website, including product designs, text, visuals, and branding, is the intellectual property of Soft Threads and may not be used, reproduced, or distributed without express written permission.
- We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. If you have any questions, please contact us at help@softthreads.co.
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